Download White Papers
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|Can Agent Engagement Improve Customer Satisfaction?|
|16 Ways to Improve Agent Engagement|
|Best Practice Techniques from 6 Global Quality Leaders|
|5 Ways to Motivate Team Leaders|
|Giving Back is a Win: Win: Win|
|New Practices in Quality Management|
|What is driving the focus on quality in call centres?|
|How Aligned is your Quality Model?|
Improve Quality Assessment
As leading experts in monitoring the quality of customer service Scorebuddy researches and assesses current practices in Quality Assurance, Customer Service and related topics.
This ongoing research is presented in monthly white papers, fill in the form to download the research.
This Months White Paper:
Monitoring Call Quality - the Best Way to Gather Customer Feedback
“Using call monitoring for gathering customer feedback as well as performance management can significantly increase return on investment."
This white paper shows how you can use call quality monitoring for gathering customer feedback and make long-term improvements in your call centre as a result.