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How QA tactics lead to satisfied customers

ScoreBuddy

Written by Scorebuddy

   

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more satisfied customers. Download the eBook to learn:

Tags: Resources

eBook

Soft Skills in the Call Center Environment

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In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
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