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Why QA Spreadsheet Tools Hinder Assessment | US ScorebuddyQA

Why QA Spreadsheet Tools Hinder Assessment | US ScorebuddyQA

Spreadsheets used to be the go-to tool for every call center manager to gather quality assessment data so they could evaluate..

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What To Look For Considering Call Center Outsourcing | US Scorebuddy QA

What To Look For Considering Call Center Outsourcing | US Scorebuddy QA

It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..

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5 Common Mistakes in Your Call Center Script | US ScorebuddyQA

5 Common Mistakes in Your Call Center Script | US ScorebuddyQA

Every call center manager knows that when agents start out they need a script to follow when interacting with customers. Using..

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How to Improve Call Center Customer Experience Strategy | US ScorebuddyQA

How to Improve Call Center Customer Experience Strategy | US ScorebuddyQA

In today’s competitive marketplace, it’s becoming increasingly difficult for brands to stand out.

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Repeat Call Analysis for Agent Training in the Call Center | US Scorebuddy QA

Repeat Call Analysis for Agent Training in the Call Center | US Scorebuddy QA

Root cause analysis in the call center means looking beyond the superficial and identifying the problem’s core. Most negative..

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3 Strategies For Developing Guidelines For Call Centers | US Scorebuddy QA

3 Strategies For Developing Guidelines For Call Centers | US Scorebuddy QA

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

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How to Analyze Data to Improve Call Center Quality Assurance | US Scorebuddy QA

How to Analyze Data to Improve Call Center Quality Assurance | US Scorebuddy QA

In the first part of this blog series we looked at how quality assurance (QA) and scorecard data can help improve agent..

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Improve Agent Performance with Scorecard Data | US ScorebuddyQA

Improve Agent Performance with Scorecard Data | US ScorebuddyQA

Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..

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