The impact of emotions on the customer experience cannot be overstated. Over and above the idea of a happy or sad customer,..
Subscribe to the Blog
Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..
This is part one of four blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..
Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...
A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..