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Improving Emotive CX After A Negative Scorecard

Improving Emotive CX After A Negative Scorecard

The impact of emotions on the customer experience cannot be overstated. Over and above the idea of a happy or sad customer,..

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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

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How To Measure Emotive CX | US ScorebuddyQA

How To Measure Emotive CX | US ScorebuddyQA

 

Forrester recently reported that in 17 out of 18 industries, customers areinfluenced more by how they feel than by a..

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Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

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Understanding the Impact of Emotive CX | US ScorebuddyQA

Understanding the Impact of Emotive CX | US ScorebuddyQA

 

This is part one of four blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..

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Why On Earth Should You Let Agents Selfscore? | US ScorebuddyQA

Why On Earth Should You Let Agents Selfscore? | US ScorebuddyQA

Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...

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Solve The Top Challenges Call Center Teams Face | US Scorebuddy QA

Solve The Top Challenges Call Center Teams Face | US Scorebuddy QA

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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