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3 Strategies For Developing Guidelines For Call Centers US Scorebuddy QA

3 Strategies For Developing Guidelines For Call Centers US Scorebuddy QA

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

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How to Analyze Data to Improve Call Center Quality Assurance | US Scorebuddy QA

How to Analyze Data to Improve Call Center Quality Assurance | US Scorebuddy QA

In the first part of this blog series we looked at how quality assurance (QA) and scorecard data can help improve agent..

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How to Improve Perfomance with Call Center Agent Performance Scorecard Data

How to Improve Perfomance with Call Center Agent Performance Scorecard Data

Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..

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How Scorebuddy Improved Quality Assurance for Permanent TSB US Scorebuddy QA

How Scorebuddy Improved Quality Assurance for Permanent TSB US Scorebuddy QA

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

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How to: Quality Monitoring in the Call Center | US ScorebuddyQA

How to: Quality Monitoring in the Call Center | US ScorebuddyQA

Customer experience drives many business initiatives today because customers have so many choices available for the products..
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Millennials Prefer Live Chat Customer Assurance ScorebuddyQA US

Millennials Prefer Live Chat Customer Assurance ScorebuddyQA US

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..

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Using Analytics with QA to Reduce Call Center Churn | US ScorebuddyQA

Using Analytics with QA to Reduce Call Center Churn | US ScorebuddyQA

How many times have you heard the adage that it can cost 7x more to acquire new customers than it does to retain existing..

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How Real-Time Reporting on Accurate Data Engages Agents | US Scorebuddy QA

How Real-Time Reporting on Accurate Data Engages Agents | US Scorebuddy QA

“If you can’t measure it, you can’t improve it,” Peter Drucker, the man deemed the founder of modern management and the author..

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