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Assessing Soft Skills Call Center Agent Hiring Process US Scorebuddy QA

Assessing Soft Skills Call Center Agent Hiring Process US Scorebuddy QA

To be successful in a call center environment, agents must be able to deal with a high volume of frequently angry customers...

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Agent Soft Skills Predict Performance of Call Center Duties | US Scorebuddy QA

Agent Soft Skills Predict Performance of Call Center Duties | US Scorebuddy QA

Staff turnover is costly for any call center. Several recent studies have shown that most call centers do not even calculate..

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Call Center Helper Awards: Scorebuddy - Best Contact Center Software

Call Center Helper Awards: Scorebuddy - Best Contact Center Software

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

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Why Spreadsheets are not a QA Tool | US ScorebuddyQA

Why Spreadsheets are not a QA Tool | US ScorebuddyQA

Spreadsheets used to be the go-to tool for every call center manager to gather quality assessment data so they could evaluate..

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What To Look For Considering Call Center Outsourcing US Scorebuddy QA

What To Look For Considering Call Center Outsourcing US Scorebuddy QA

It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..

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5 Common Mistakes in Your Call Center Script | US ScorebuddyQA

5 Common Mistakes in Your Call Center Script | US ScorebuddyQA

Every call center manager knows that when agents start out they need a script to follow when interacting with customers. Using..

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How to Drive More Sales by Improving Call Center | US ScorebuddyQA

How to Drive More Sales by Improving Call Center | US ScorebuddyQA

In today’s competitive marketplace, it’s becoming increasingly difficult for brands to stand out.

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Match Gaps in Agent Training with Learning Opportunities US Scorebuddy QA

Match Gaps in Agent Training with Learning Opportunities US Scorebuddy QA

Root cause analysis in the call center means looking beyond the superficial and identifying the problem’s core. Most negative..

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