Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..
This blog was updated in March 2019
The customer experience (CX) has become a centralized focus on creating a reputable and..
The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..
Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..
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In parts one and two of this series, we’ve looked at Soft Skills as a Predictor of Call Center Agent Performance and Assessing..
To be successful in a call center environment, agents must be able to deal with a high volume of frequently angry customers...
Staff turnover is costly for any call center. Several recent studies have shown that most call centers do not even calculate..
Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..