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How to Design and Build an Effective QA Scorecard | US Scorebuddy

How to Design and Build an Effective QA Scorecard | US Scorebuddy

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

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Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

This blog was updated in March 2019

The customer experience (CX) has become a centralized focus on creating a reputable and..

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9 Habits of Highly Effective Call Center Managers | US ScorebuddyQA

9 Habits of Highly Effective Call Center Managers | US ScorebuddyQA

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

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What Does Quality Monitoring Mean in a Call Center | US ScorebuddyQA

What Does Quality Monitoring Mean in a Call Center | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

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Effective Call Center Training for Agent Soft Skills | US ScorebuddyQA

Effective Call Center Training for Agent Soft Skills | US ScorebuddyQA

In parts one and two of this series, we’ve looked at Soft Skills as a Predictor of Call Center Agent Performance and Assessing..

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Assessing Soft Skills Call Center Agent Hiring Process | US Scorebuddy QA

Assessing Soft Skills Call Center Agent Hiring Process | US Scorebuddy QA

To be successful in a call center environment, agents must be able to deal with a high volume of frequently angry customers...

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Soft Skills Predict Performance of Call Center Duties | US ScorebuddyQA

Soft Skills Predict Performance of Call Center Duties | US ScorebuddyQA

Staff turnover is costly for any call center. Several recent studies have shown that most call centers do not even calculate..

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Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

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