If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents'..
A great customer experience isn’t just a consideration; it’s a necessity.
This blog has been updated in June 2019
Positive customer engagement is a critical component of any call center operation. You..
This blog has been updated in June 2019
When it comes to improving call center quality assurance (QA), the central issue for..
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Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..
The number one way to impact the level of trust your customers have with your company is by offering excellent customer..
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..