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Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

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Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

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7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

This blog has been updated on March 2019

When looking to hire new call center agents, your Human Resource department may..

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Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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Improving Emotive CX After A Negative Scorecard

Improving Emotive CX After A Negative Scorecard

This is the fourth and final blog in our series discussing Emotive CX; what it is, how to measure emotional intelligence for..

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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

This was part three of a four blog series discussing Emotive CX; what it is, how to measure it, and ways the resulting data..

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You Don't Need Call Center Excel Spreadsheet Template | US ScorebuddyQA

You Don't Need Call Center Excel Spreadsheet Template | US ScorebuddyQA

If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..

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