This blog has been updated in April 2019
Companies that carefully gather and assess call center data have more effective call..
This blog has been updated on March 2019
Customer experience (CX) is often classified as an intangible concept; a concept from..
This blog has been updated on March 2019
When looking to hire new call center agents, your Human Resource department may..
Customer experience executives in all types of organizations continually evaluate call center activities to determine what..
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This is the fourth and final blog in our series discussing Emotive CX; what it is, how to measure emotional intelligence for..
Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..
This was part three of a four blog series discussing Emotive CX; what it is, how to measure it, and ways the resulting data..
If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..