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The Anatomy of a Really Good Customer Service Call

The Anatomy of a Really Good Customer Service Call

Your call center agents are key to your company’s success. They are the first point of contact with your customers and..

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Improve Customer Experience with Emotional Intelligence in the Contact Center

Improve Customer Experience with Emotional Intelligence in the Contact Center

The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..

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How to Create a QA Framework for Your Call Center | Scorebuddy QA

How to Create a QA Framework for Your Call Center | Scorebuddy QA

Contact centers are essential to everything from building brand loyalty to improving efficiency and productivity and..

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How to Capture & Analyze QA Data to Improve Call Center Outcomes

How to Capture & Analyze QA Data to Improve Call Center Outcomes

The value of big data lies in how you analyze it. Gathering and analyzing structured and unstructured data is important to..

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How to Improve Customer Experience with NPS in Call Centers

How to Improve Customer Experience with NPS in Call Centers

The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and..

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Call Center Incentive Programs To Improve Customer Satisfaction | US Scorebuddy QA

Call Center Incentive Programs To Improve Customer Satisfaction | US Scorebuddy QA

This blog has been updated in July 2019

Working as a call center agent can seem like a tedious, thankless job. In some cases,..

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Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. 

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Can Speech Analytics deliver effective QA? | US Scorebuddy

Can Speech Analytics deliver effective QA? | US Scorebuddy

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

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