Companies that carefully gather and assess call center data have more effective call centers that are not viewed as cost..
In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..
If your people are your most valuable asset, then giving them the software they need to do their jobs well should be an..
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Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..