<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

Read More
Understanding the Impact of Emotive CX | US ScorebuddyQA

Understanding the Impact of Emotive CX | US ScorebuddyQA

 

This is part one of four blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..

Read More
Why On Earth Should You Let Agents Self-Score? | US ScorebuddyQA

Why On Earth Should You Let Agents Self-Score? | US ScorebuddyQA

Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...

Read More
Solve The Top Challenges Call Center Teams Face US Scorebuddy QA

Solve The Top Challenges Call Center Teams Face US Scorebuddy QA

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

Read More
How Call Center Quality Assurance Metrics Impact KPIs | US ScorebuddyQA

How Call Center Quality Assurance Metrics Impact KPIs | US ScorebuddyQA

QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..

Read More
How Scorecards Support Customer-Oriented Behavior and Call Center CX

How Scorecards Support Customer-Oriented Behavior and Call Center CX

Companies that carefully gather and assess call center data have more effective call centers that are not viewed as cost..

Read More
How To Improve Call Center Performance To Increase CX | US Scorebuddy QA

How To Improve Call Center Performance To Increase CX | US Scorebuddy QA

In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..

Read More
Agent Emotional Intelligence Drives Call Center Experience | US ScorebuddyQA

Agent Emotional Intelligence Drives Call Center Experience | US ScorebuddyQA

Customer care continues to emerge as a significant contributor to the overall success of companies across many different..

Read More