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How Scorecards Support Customer-Oriented Behavior for Improved Call Center CX

How Scorecards Support Customer-Oriented Behavior for Improved Call Center CX

Companies that carefully gather and assess call center data have more effective call centers that are not viewed as cost..

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Emotional Connections Earn Customer Loyalty and Increase CX

Emotional Connections Earn Customer Loyalty and Increase CX

In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..

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Agent Emotional Intelligence Drives Improved CX

Agent Emotional Intelligence Drives Improved CX

Customer care continues to emerge as a significant contributor to the overall success of companies across many different..

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5 Questions to Ask Before Purchasing New Call Center CRM Software

5 Questions to Ask Before Purchasing New Call Center CRM Software

If your people are your most valuable asset, then giving them the software they need to do their jobs well should be an..

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CX for Contact Centers - A Practical Guide

CX for Contact Centers - A Practical Guide

Customer experience (CX) is often classified as an intangible concept; a concept from which it can be difficult to extract..

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5 Tips to Boost Contact Center Efficiency

5 Tips to Boost Contact Center Efficiency

In our fast-paced world, first impressions matter and they have a big impact when dealing with customers. You only have one..

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How to Design and Build an Effective QA Scorecard

How to Design and Build an Effective QA Scorecard

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

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4 Tips for Improving the CX in Your Call Center

4 Tips for Improving the CX in Your Call Center

The customer experience (CX) has become a centralized focus on creating a reputable and memorable brand and this especially..

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