<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
7 Steps to Improve CX in Call Centers - Scorebuddy QA US

7 Steps to Improve CX in Call Centers - Scorebuddy QA US

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
Read More
How To Improve Emotive CX After A Negative Scorecard

How To Improve Emotive CX After A Negative Scorecard

This is part four of a four blog post series that discusses Emotive CX; how to improve Emotive CX.

Read More
Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

Read More
How To Improve Emotive CX Using Scorecard Data

How To Improve Emotive CX Using Scorecard Data

This is part three of a four blog series discussing Emotive CX; methods to improve emotional intelligence in the contact center

Read More
Why You Shouldn't Be Looking For A Call Center Quality Scorecard Excel Template

Why You Shouldn't Be Looking For A Call Center Quality Scorecard Excel Template

If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..

Read More
The Future of QA: Automated Call Center Quality Assurance Technology

The Future of QA: Automated Call Center Quality Assurance Technology

People are the heart of a call center. While it may seem that robots are taking over the world, it is important to realize..

Read More
How To Measure Emotive CX US ScorebuddyQA

How To Measure Emotive CX US ScorebuddyQA

This is part two of a four blog series discussing Emotive CX; what it is, how to measure emotional intelligence for customer..

Read More
Software Tools Boost Call Center QA Performance US ScorebuddyQA

Software Tools Boost Call Center QA Performance US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

Read More