Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..
Contact center regulatory compliance impacts every aspect of your business. The fact is that thousands of customer..
People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for..
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Selecting the right call center quality assurance software isn’t easy. It can be downright complicated.
Your call center agents are key to your company’s success. They are the first point of contact with your customers and..
The path to success is paved with quality customer experiences. Arguably, it’s the best way to increase your revenue,..