We have been voted amongst the top 10 technology awards! We are extra happy with this result for 2 reasons:
1) We didn’t campaign for this result, and so all of our votes came from customers that felt that strongly about Scorebuddy.
2) We are the only quality specific solution on the list… so we’re saying that we were voted #1 for quality!!
Jonty Pearce, Editor of Call Centre Helper says, “These awards are voted on not by a panel of ‘experts’ but by real life contact centres that are using the technology. Over 1,040 votes were received during the voting process and the detailed comments clearly show what customers love about the technology. Scorebuddy QA were particularly singled out for being user friendly and having excellent customer service”
We practice what we preach… The comments that were attached to the votes were mostly about our software and our customer service. Check out this word-cloud that comes from the comments.
We want to thank our customers again for their fantastic support. Scorebuddy customers are the best!
Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer experience. It’s your agents who are vital to your ongoing business success, with the power to create loyal customers or destroy the..
This blog has been updated in July 2019
This is Blog #1 in a series exploring how Quality Assurance in the contact center is being used by organizations, large and small, to improve overall call center experience and NPS score.
If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents' performance. Traditional call center analytics examine adherence and operational efficiency. Most call center metrics measure things like average..
Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top Ten Contact Center Software and Technology” awards for the second time in 2018.