We have been voted amongst the top 10 technology awards! We are extra happy with this result for 2 reasons:
1) We didn’t campaign for this result, and so all of our votes came from customers that felt that strongly about Scorebuddy.
2) We are the only quality specific solution on the list… so we’re saying that we were voted #1 for quality!!
Jonty Pearce, Editor of Call Centre Helper says, “These awards are voted on not by a panel of ‘experts’ but by real life contact centres that are using the technology. Over 1,040 votes were received during the voting process and the detailed comments clearly show what customers love about the technology. Scorebuddy QA were particularly singled out for being user friendly and having excellent customer service”
We practice what we preach… The comments that were attached to the votes were mostly about our software and our customer service. Check out this word-cloud that comes from the comments.
We want to thank our customers again for their fantastic support. Scorebuddy customers are the best!
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to identify the effectiveness of your customer service and improve the overall customer experience.
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers, customer service is essential to the customer experience.
Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top Ten Contact Center Software and Technology” awards for the second time in 2018.