Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top Ten Contact Center Software and Technology” awards for the second time in 2018.
“These awards are voted on not by a panel of ‘experts’, but by real life contact center professionals that are using the technology. Over 3,754 votes were received during the voting process and the detailed comments clearly show what customers love about the technology. Scorebuddy’s call center QA scored the largest number of votes and were particularly singled out for being “very simple for people to pick up how to interact with little training required, Intuitive and scalable and having a very friendly and approachable company/team,”
- Jonty Pearce, Call Centre Helper Editor
The voting form asked for comments on why they were voting for Scorebuddy, here are some of the comments:
Everyone on the Scorebuddy team thanks you sincerely for putting us first. “We really value the special relationship we have with our customers” says Derek Corcoran, Founder & CEO of Scorebuddy. “Regular feedback that is both honest and constructive is invaluable, we pay close attention to this feedback because in some ways our customers know the product better than we do. Incorporating real world user experience simply makes Scorebuddy a better and more effective.
Scorebuddy is a cloud-based contact center QA and staff quality monitoring tool. This simple staff scoring solution replaces spreadsheets and documents for contact centers to score calls, emails or chat. Clients include Airbnb, Microsoft, TripAdvisor, The World Wildlife Fund, and hundreds of call centers and outsourcers around the world.
Want to learn which questions you should ask to determine whether a QA software is user-friendly? Scorebuddy has your back. Check out the top five questions here.
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to identify the effectiveness of your customer service and improve the overall customer experience.
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers, customer service is essential to the customer experience.