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Shaping the Future of Contact Center QA With ChatGPT
What is Scorebuddy Labs? Scorebuddy Labs is our innovation center, a team that experiments with new technologies to build a better platform. It’s a great place to be, discovering...
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How to Turn Call Center Call Escalation to Your Advantage
Call escalations can be frustrating for everyone involved—agents, customers, and supervisors....
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What is Attrition Rate? Reduce Turnover, Improve Call Center Agent Retention
High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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7 Simple But Effective Sales Training Games for Your Call Center
The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s...
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G2 Report Names Scorebuddy Leader in Contact Center QA
For the fourth quarter running, independent research firm G2 has named Scorebuddy a Leader in...
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The Upsides and Downsides of Automation and AI in Call Center QA
AI is already having a significant impact on call center QA, and its influence is likely to grow...
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5 Biggest Call Center Security Threats (And How to Mitigate Them)
83 percent of companies will face a data breach at some point. Given that contact centers often...
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6 Things You Can’t Ignore When Conducting a Call Center Audit
To get the best out of your call center, you need to understand what’s working, what isn’t, and...
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How to Effectively Deal With No Call No Show Instances in Call Centers
Employee absenteeism can significantly disrupt workflow in your call center, leading to reduced...
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