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If Your Contact Center Uses Spreadsheets, READ THIS

If Your Contact Center Uses Spreadsheets, READ THIS

This eBook is designed for contact center management teams who are striving to create a more positive, efficient, and..

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Millennials Prefer Live Chat Customer Assurance ScorebuddyQA US

Millennials Prefer Live Chat Customer Assurance ScorebuddyQA US

Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..

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Using Analytics with QA to Reduce Call Center Churn | US ScorebuddyQA

Using Analytics with QA to Reduce Call Center Churn | US ScorebuddyQA

How many times have you heard the adage that it can cost 7x more to acquire new customers than it does to retain existing..

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How Real-Time Reporting on Accurate Data Engages Agents | US Scorebuddy QA

How Real-Time Reporting on Accurate Data Engages Agents | US Scorebuddy QA

“If you can’t measure it, you can’t improve it,” Peter Drucker, the man deemed the founder of modern management and the author..

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Call Center QA Reports - Eliminate Spreadsheets for Accuracy US Scorebuddy QA

Call Center QA Reports - Eliminate Spreadsheets for Accuracy US Scorebuddy QA

If you want to run a successful, productive and profitable call center, you are going to need more than spreadsheets to get..

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Are Spreadsheets Burning Call Center QA Productivity | US Scorebuddy

Are Spreadsheets Burning Call Center QA Productivity | US Scorebuddy

Time -- every business is (or should be) concerned with it. Working hard is important, but working smart, especially with your..

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Considerations on Future Innovative Contact Centers US Scorebuddy QA

Considerations on Future Innovative Contact Centers US Scorebuddy QA

Consumers are driving business innovation more than anytime in history. This is the message Sheila McGee-Smith, President and..

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How Scorebuddy Improved Customer Experience For HR Solution Provider

How Scorebuddy Improved Customer Experience For HR Solution Provider

A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..

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