QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..
In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..
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If your people are your most valuable asset, then giving them the software they need to do their jobs well should be an..
In our fast-paced world, first impressions matter and they have a big impact when dealing with customers. You only have one..
Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..
This blog was updated in March 2019
The customer experience (CX) has become a centralized focus on creating a reputable and..