If you want to run a successful, productive and profitable call center, you are going to need more than spreadsheets to get..
Time -- every business is (or should be) concerned with it. Working hard is important, but working smart, especially with your..
Consumers are driving business innovation more than anytime in history. This is the message Sheila McGee-Smith, President and..
A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..
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Positive customer engagement is a critical component of any call center operation. You may think that agents are working at an..
There’s no question that Quality Assessment is critical for the call center today. Goals of improving customer engagement and..
This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued with “Correlating NPS and QA..