Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..
One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...
This eBook is designed for contact center management teams who are striving to create a more positive, efficient, and..
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Businesses that want to deliver an omnichannel experience require a laser focus on the customer. Anything less will result in..
How many times have you heard the adage that it can cost 7x more to acquire new customers than it does to retain existing..