A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..
QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..
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In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..
Customer care continues to emerge as a significant contributor to the overall success of companies across many different..
If your people are your most valuable asset, then giving them the software they need to do their jobs well should be an..