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Empower the Employee to Deliver Exceptional Customer Service | US ScorebuddyQA

Empower the Employee to Deliver Exceptional Customer Service | US ScorebuddyQA

Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..

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How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

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A Complete Guide to Improving Call Center CX and Customer Service

A Complete Guide to Improving Call Center CX and Customer Service

So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the..

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The Roadmap for Success: Agent Soft Skills | US ScorebuddyQA

The Roadmap for Success: Agent Soft Skills | US ScorebuddyQA

Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..

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Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

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Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

Tips for Improving Customer Service in Contact Centers | US ScorebuddyQA

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

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The Ultimate Guide to Call Center QA eBook

The Ultimate Guide to Call Center QA eBook

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..

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7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

This blog has been updated on March 2019

When looking to hire new call center agents, your Human Resource department may..

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