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The Ultimate Guide to Call Center QA eBook

The Ultimate Guide to Call Center QA eBook

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..

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7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

This blog has been updated on March 2019

When looking to hire new call center agents, your Human Resource department may..

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Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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Improving Emotive CX After A Negative Scorecard

Improving Emotive CX After A Negative Scorecard

The impact of emotions on the customer experience cannot be overstated. Over and above the idea of a happy or sad customer,..

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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

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How To Measure Emotive CX | US ScorebuddyQA

How To Measure Emotive CX | US ScorebuddyQA

 

Forrester recently reported that in 17 out of 18 industries, customers areinfluenced more by how they feel than by a..

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Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

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