The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..
Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..
In parts one and two of this series, we’ve looked at Soft Skills as a Predictor of Call Center Agent Performance and Assessing..
To be successful in a call center environment, agents must be able to deal with a high volume of frequently angry customers...
Subscribe to the Blog
Staff turnover is costly for any call center. Several recent studies have shown that most call centers do not even calculate..
Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..
Spreadsheets used to be the go-to tool for every call center manager to gather quality assessment data so they could evaluate..
It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..