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Boost Call Center Agent Training with the Power of AI

In 2022, the global AI market reached $136.55 billion. With such a rapid expansion of AI across virtually every industry, it’s no surprise that artificial intelligence has reached...

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How to Ensure Call Center PCI Compliance and Save Thousands

In 2006, five major credit card companies established the Payment Card Industry Data Security...

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Scorebuddy BI: Unlocking the Strategic Value of QA Data

A complete overview of your call center—what’s working and what isn’t—is essential to drive ongoing...

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Unlock the Full Power of Call Center Analytics

In many ways, analytics have altered the role of the contact center quite significantly, taking it...

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11 Mistakes to Avoid When Setting up Call Center Reporting

Comprehensive reporting is essential to call center success. By transforming your unstructured data...

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11 Reasons Why Quality Assurance Is Important

Increasing sales is one of the primary goals of any business. However, a strong quality assurance...

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G2 Summer Report: Scorebuddy a Leader in Contact Center Quality Assurance

The G2 Summer 2023 Report has arrived and—for the fifth time in a row—Scorebuddy has been named a...

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11 Bold CSAT Questions to Guarantee Honest Customer Feedback

As an Ancient Greek CX manager once said, “Know thy customer, know thyself.”An effective customer...

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Is Automation a Game Changer for Call Center QA Compliance?

Compliance is a pressing concern for call centers worldwide, with 61 percent of companies now...

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