Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..
In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..
So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the..
Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..
Subscribe to the Blog
This blog has been updated in April 2019
Companies that carefully gather and assess call center data have more effective call..
This blog has been updated on March 2019
Customer experience (CX) is often classified as an intangible concept; a concept from..