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Gap Analysis for Individual Training in the Call Center

Gap Analysis for Individual Training in the Call Center

A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take..

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How to Drive More Sales by Improving Call Center | US ScorebuddyQA

How to Drive More Sales by Improving Call Center | US ScorebuddyQA

In today’s competitive marketplace, it’s becoming increasingly difficult for brands to stand out.

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Match Gaps in Agent Training with Learning Opportunities US Scorebuddy QA

Match Gaps in Agent Training with Learning Opportunities US Scorebuddy QA

Root cause analysis in the call center means looking beyond the superficial and identifying the problem’s core. Most negative..

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3 Strategies For Developing Guidelines For Call Centers US Scorebuddy QA

3 Strategies For Developing Guidelines For Call Centers US Scorebuddy QA

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

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How to Analyze Data to Improve Call Center Quality Assurance | US Scorebuddy QA

How to Analyze Data to Improve Call Center Quality Assurance | US Scorebuddy QA

In the first part of this blog series we looked at how quality assurance (QA) and scorecard data can help improve agent..

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How to Improve Perfomance with Call Center Agent Performance Scorecard Data

How to Improve Perfomance with Call Center Agent Performance Scorecard Data

Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..

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How Scorebuddy Improved Quality Assurance for Permanent TSB US Scorebuddy QA

How Scorebuddy Improved Quality Assurance for Permanent TSB US Scorebuddy QA

One of Scorebuddy’s premiere clients, permanent tsb Group, is a leading financial services provider in the Irish market...

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How to: Quality Monitoring in the Call Center | US ScorebuddyQA

How to: Quality Monitoring in the Call Center | US ScorebuddyQA

Customer experience drives many business initiatives today because customers have so many choices available for the products..
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