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Aligning Customer Sentiment with Service Delivery (Part 4)
Improving Customer Experience and NPS Through Quality Assessment

Improving Customer Experience and NPS Through Quality Assessment

Measuring call center Quality Assurance is necessary to improve NPS and other customer-driven experience analyticsthat..

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Understanding Customer Journey through Your Contact Center (Part 3)
Correlating NPS and QA Scoring: Driving Shareholder Value (Part 2)
On-Demand Webinar: Quality Assessment — Empowering the Contact Center Manager and the C-Suite

On-Demand Webinar: Quality Assessment — Empowering the Contact Center Manager and the C-Suite

  • Why customer journey success is dependent on the investment made in preparing and supporting agents on their journey
  • Why your..
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4 Tips for Maximizing Your Contact Center for Omnichannel Engagement

4 Tips for Maximizing Your Contact Center for Omnichannel Engagement

Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term customer loyalty. Being..

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How Call Center QA Improves NPS and Customer Experience (Part 1)

How Call Center QA Improves NPS and Customer Experience (Part 1)

This is Blog #1 in a series exploring how Quality Assurance in the contact center is being used by organizations, large and..

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Data Monetization in the Contact Center

Data Monetization in the Contact Center

Today’s digital customers are more self-sufficient than even a few years ago, creating a gap in their interactions with a..

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