How many times have you heard the adage that it can cost 7x more to acquire new customers than it does to retain existing..
“If you can’t measure it, you can’t improve it,” Peter Drucker, the man deemed the founder of modern management and the author..
If you want to run a successful, productive and profitable call center you are going to need more than spreadsheets to get the..
Time -- every business is (or should be) concerned with it. Working hard is important, but working smart, especially with your..
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Consumers are driving business innovation more than anytime in history. This is the message Sheila McGee-Smith, President and..
A leading human resource and payroll solution provider recently sought expertise from Scorebuddy to help them improve their..
There’s no question that Quality Assessment is critical for the call center today. Goals of improving customer engagement and..