<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
Call Center CX eBook

Call Center CX eBook

This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also..

Read More
Soft Skills in the Call Center Environment eBook

Soft Skills in the Call Center Environment eBook

Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files..

Read More
Key Ways to Improve Call Center Performance | US Scorebuddy QA

Key Ways to Improve Call Center Performance | US Scorebuddy QA

In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..

Read More
Agent Emotional Intelligence Drives Call Center Experience | US ScorebuddyQA

Agent Emotional Intelligence Drives Call Center Experience | US ScorebuddyQA

Customer care continues to emerge as a significant contributor to the overall success of companies across many different..

Read More
Questions to Ask Before Buying Call Center CRM Software | US Scorebuddy QA

Questions to Ask Before Buying Call Center CRM Software | US Scorebuddy QA

If your people are your most valuable asset, then giving them the software they need to do their jobs well should be an..

Read More
5 Tips to Boost Contact Center Efficiency | US ScorebuddyQA

5 Tips to Boost Contact Center Efficiency | US ScorebuddyQA

In our fast-paced world, first impressions matter and they have a big impact when dealing with customers. You only have one..

Read More
How to Design and Build an Effective QA Scorecard | US Scorebuddy

How to Design and Build an Effective QA Scorecard | US Scorebuddy

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

Read More
Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

This blog was updated in March 2019

The customer experience (CX) has become a centralized focus on creating a reputable and..

Read More