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Improving Emotive CX After A Negative Scorecard

Improving Emotive CX After A Negative Scorecard

This is the fourth and final blog in our series discussing Emotive CX; what it is, how to measure emotional intelligence for..

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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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Using Scorecard Data To Improve Emotive CX

Using Scorecard Data To Improve Emotive CX

This was part three of a four blog series discussing Emotive CX; what it is, how to measure it, and ways the resulting data..

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You Don't Need Call Center Excel Spreadsheet Template | US ScorebuddyQA

You Don't Need Call Center Excel Spreadsheet Template | US ScorebuddyQA

If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..

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How To Measure Emotive CX | US ScorebuddyQA

How To Measure Emotive CX | US ScorebuddyQA

This is part two of a four blog series discussing Emotive CX; what it is, how to measure emotional intelligence for customer..

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Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

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Understanding the Impact of Emotive CX | US ScorebuddyQA

Understanding the Impact of Emotive CX | US ScorebuddyQA

 

This is part one of four blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..

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Why On Earth Should You Let Agents Selfscore? | US ScorebuddyQA

Why On Earth Should You Let Agents Selfscore? | US ScorebuddyQA

Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...

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