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How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

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11 Top Ways to Improve Call Center QA | US ScorebuddyQA

11 Top Ways to Improve Call Center QA | US ScorebuddyQA

This blog has been updated in June 2019

When it comes to improving call center quality assurance (QA), the central issue for..

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How to Optimize Your Call Center Performance | US ScorebuddyQA

How to Optimize Your Call Center Performance | US ScorebuddyQA

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

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4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..

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6 Ideas for Effectively Managing All Your Customer Service Inquiries | US Scorebuddy QA

6 Ideas for Effectively Managing All Your Customer Service Inquiries | US Scorebuddy QA

The number one way to impact the level of trust your customers have with your company is by offering excellent customer..

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Why You Need to Be Tracking First Call Resolution | US ScorebuddyQA

Why You Need to Be Tracking First Call Resolution | US ScorebuddyQA

For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies

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Why You Need Call Center Software for Effective Call Center QA | US Scorebuddy QA

Why You Need Call Center Software for Effective Call Center QA | US Scorebuddy QA

Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..

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Customer Experience is Essential to Company Success | US ScorebuddyQA

Customer Experience is Essential to Company Success | US ScorebuddyQA

While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..

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