To be successful in a call center environment, agents must be able to deal with a high volume of frequently angry customers...
Staff turnover is costly for any call center. Several recent studies have shown that most call centers do not even calculate..
Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..
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It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..
A call center is a dynamic organization - always growing, always improving - for the benefit of the brand. The people who take..