Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..
Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..
In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..
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While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..
So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the..
Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..
This blog has been updated in April 2019
A customer's experience (CX) when contacting a company’s call center can be the..