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How to Create a QA Framework for Your Call Center | Scorebuddy QA

How to Create a QA Framework for Your Call Center | Scorebuddy QA

Contact centers are essential to everything from building brand loyalty to improving efficiency and productivity and..

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How to Capture & Analyze QA Data to Improve Call Center Outcomes

How to Capture & Analyze QA Data to Improve Call Center Outcomes

The value of big data lies in how you analyze it. Gathering and analyzing structured and unstructured data is important to..

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How to Improve Customer Experience with NPS in Call Centers

How to Improve Customer Experience with NPS in Call Centers

The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and..

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Call Center Incentive Programs To Improve Customer Satisfaction | US Scorebuddy QA

Call Center Incentive Programs To Improve Customer Satisfaction | US Scorebuddy QA

This blog has been updated in July 2019

Working as a call center agent can seem like a tedious, thankless job. In some cases,..

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Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. 

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Can Speech Analytics deliver effective QA? | US Scorebuddy

Can Speech Analytics deliver effective QA? | US Scorebuddy

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

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The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents'..

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Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

A great customer experience isn’t just a consideration; it’s a necessity.

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