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Understanding the Impact of Emotive CX US ScorebuddyQA

Understanding the Impact of Emotive CX US ScorebuddyQA

This is part one of four blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..

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Why On Earth Should You Let Agents Self-Score? US ScorebuddyQA

Why On Earth Should You Let Agents Self-Score? US ScorebuddyQA

Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...

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How To Solve The Top Challenges Call Center QA Teams Face

How To Solve The Top Challenges Call Center QA Teams Face

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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How Quality Assurance Metrics Impact Call Center KPIs US ScorebuddyQA

How Quality Assurance Metrics Impact Call Center KPIs US ScorebuddyQA

QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..

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Call Center CX eBook

Call Center CX eBook

This eBook provides an overview of the most common challenges facing call centers, agents, and companies today. It also..

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How Scorecards Support Customer-Oriented Behavior and Call Center CX

How Scorecards Support Customer-Oriented Behavior and Call Center CX

Companies that carefully gather and assess call center data have more effective call centers that are not viewed as cost..

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Soft Skills in the Call Center Environment eBook

Soft Skills in the Call Center Environment eBook

Soft skills are difficult to measure, but it is not impossible. This report will show you how to sift through applicant files..

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How To Improve Call Center Performance To Increase CX US Scorebuddy QA

How To Improve Call Center Performance To Increase CX US Scorebuddy QA

In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..

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