Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..
While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..
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So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the..
Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..
This blog has been updated in April 2019
A customer's experience (CX) when contacting a company’s call center can be the..
This blog has been updated in April 2019
Companies that carefully gather and assess call center data have more effective call..