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Empower the Employee to Deliver Exceptional Customer Service | US ScorebuddyQA

Empower the Employee to Deliver Exceptional Customer Service | US ScorebuddyQA

Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..

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4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

4 Ways Scorebuddy Creates a Quality Customer Experience | US ScorebuddyQA

Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..

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How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

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Customer Experience is Essential to Company Success | US ScorebuddyQA

Customer Experience is Essential to Company Success | US ScorebuddyQA

While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..

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A Complete Guide to Improving Call Center CX and Customer Service

A Complete Guide to Improving Call Center CX and Customer Service

So, how do you improve call center CX and customer service in the contact center? It has to do with your call center being the..

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The Roadmap for Success: Agent Soft Skills | US ScorebuddyQA

The Roadmap for Success: Agent Soft Skills | US ScorebuddyQA

Customer service is not a new concept. Every business knows that making sure your customers are happy is the best way to keep..

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How to Improve Customer Experience in Call Centers in 7 Steps | US ScorebuddyQA

How to Improve Customer Experience in Call Centers in 7 Steps | US ScorebuddyQA

This blog has been updated in April 2019

A customer's experience (CX) when contacting a company’s call center can be the..

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Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

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