Customer experience executives in all types of organizations continually evaluate call center activities to determine what..
This is the fourth and final blog in our series discussing Emotive CX; what it is, how to measure emotional intelligence for..
Subscribe to the Blog
If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..
Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..