When your company purchases software, there are many different elements that you need to consider.
This blog has been updated in June 2019
When it comes to improving call center quality assurance (QA), the central issue for..
Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..
The number one way to impact the level of trust your customers have with your company is by offering excellent customer..
Subscribe to the Blog
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..
Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..