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7 Steps to Improve CX in Call Centers | ScorebuddyQA US

7 Steps to Improve CX in Call Centers | ScorebuddyQA US

A customer's experience (CX) when contacting a company’s call center can be the differentiator between continued business and..
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7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

7 Soft Skills Call Center Agents Need Most | US ScorebuddyQA

This blog has been updated on March 2019

When looking to hire new call center agents, your Human Resource department may..

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Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | US ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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How To Improve Emotive CX After A Negative Scorecard

How To Improve Emotive CX After A Negative Scorecard

This is the fourth and final blog in our series discussing Emotive CX; what it is, how to measure emotional intelligence for..

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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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How To Improve Emotive CX Using Scorecard Data

How To Improve Emotive CX Using Scorecard Data

This was part three of a four blog series discussing Emotive CX; what it is, how to measure it, and ways the resulting data..

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Why You Shouldn't Be Looking For A Call Center Quality Scorecard Excel Template

Why You Shouldn't Be Looking For A Call Center Quality Scorecard Excel Template

If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..

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How To Measure Emotive CX | US ScorebuddyQA

How To Measure Emotive CX | US ScorebuddyQA

This is part two of a four blog series discussing Emotive CX; what it is, how to measure emotional intelligence for customer..

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