On-Demand Webinar
Productive teams in contact centres are built and strengthened over time through consistent coaching, mentoring, clear communication and evaluation. A quality manager can identify agents that deserve recognition, training gaps, and merit modification by evaluating and scoring conversations. Register to watch this visionary webinar on evolving and maturing your contact centre quality assurance framework to significantly improve customer service and customer engagement.
During this webinar, you will learn:
Your hosts:
Register to watch