If Your Contact Center Uses Spreadsheets, READ THIS

This eBook is designed for contact center management teams who are striving to create a more positive, efficient, and productive work environment, are focused on improving customer service and are ready to ramp up their internal Quality Assessment process. 

In this New eBook, you will explore the following three topics:

1. Are Spreadsheets Burning a Hole in Contact Center QA Productivity?
2. Eliminate Your Spreadsheets to Create Accurate Contact Center QA Reports.
3. How to Engage Agents with Real-Time Reporting on Accurate Data.