Emotive CX is a suggested framework based on the omni-channel capabilities many organizations are currently building. It can..
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A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..
QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..
Companies that carefully gather and assess call center data have more effective call centers that are not viewed as cost..