Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...
A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..
QA is a process that measures call center and individual agent performance. Your QA metrics represent the various facts and..
Subscribe to the Blog
Companies that carefully gather and assess call center data have more effective call centers that are not viewed as cost..
In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..