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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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How To Improve Emotive CX Using Scorecard Data

How To Improve Emotive CX Using Scorecard Data

Emotive CX is a vital tool for measuring and quantifying how emotions affect the customer experience positively or negatively...

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Why You Shouldn't Be Looking For A Call Center Spreadsheet Template

Why You Shouldn't Be Looking For A Call Center Spreadsheet Template

If you work in a contact center of almost any size, you’re almost certainly familiar with the use of call center..

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The Future of QA: Automated Call Center Quality Assurance Technology

The Future of QA: Automated Call Center Quality Assurance Technology

People are the heart of a call center. While it may seem that robots are taking over the world, it is important to realize..

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How To Measure Emotive CX

How To Measure Emotive CX

This is part two of a three blog series discussing Emotive CX; what it is, how to measure it, and ways it can be used to help..

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Software Tools Boost Call Center QA Performance

Software Tools Boost Call Center QA Performance

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

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Understanding the Impact of Emotive CX

Understanding the Impact of Emotive CX

This is part one of three blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..

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Why On Earth Should You Let Agents Self-Score?

Why On Earth Should You Let Agents Self-Score?

Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...

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