<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
How to Manage a Call Center Efficiently: 10 Tips

How to Manage a Call Center Efficiently: 10 Tips

If you want to have a prosperous and productive call center, it has to start from the top down. Your agents cannot create..

Read More
How to Fix the 15 Mistakes Your Call Center Agents Make

How to Fix the 15 Mistakes Your Call Center Agents Make

Life is a constant learning process. We’re never at the end of the journey, and there’s always some way that we can get..

Read More
How to Improve Customer Experience in Call Centers in 7 Steps | US ScorebuddyQA

How to Improve Customer Experience in Call Centers in 7 Steps | US ScorebuddyQA

This blog has been updated in April 2019

A customer's experience (CX) when contacting a company’s call center can be the..

Read More
How to Measure Emotional Intelligence in Customer Service Employees

How to Measure Emotional Intelligence in Customer Service Employees

How a customer feels about a product is more important than its effectiveness, according to a recent Forrester report. Because..

Read More
Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft Skills Training 101: How to Develop Soft Skills in Customer Service

Soft skills are one of the foremost predictors of call center performance and agent success. In fact, according to recent..

Read More
Hiring for Customer Service Soft Skills and Emotional Intelligence

Hiring for Customer Service Soft Skills and Emotional Intelligence

To be successful in a call center, agents must be able to deal with a high volume of angry, confused, and frustrated..

Read More
What to Include on Your QA Call Monitoring Form (With Examples)

What to Include on Your QA Call Monitoring Form (With Examples)

Do you know how well your agents are handling every customer interaction? Does their performance meet your expectations for a..

Read More
10 Call Center Training Games that Improve Employee Engagement

10 Call Center Training Games that Improve Employee Engagement

Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..

Read More