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Written by Scorebuddy


Have a look at our latest Newsletter here.

Stay in touch with news and events in the Scorebuddy world, including showcasing of 2 new clients; Airtricity and Newlon Housing Trust. We also feature interesting articles and infographics in wider world of Quality.

Tags: Blog


Soft Skills in the Call Centre Environment

In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
Download Now