<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">



Written by Scorebuddy


Why is there a Renewed Management Focus on Quality?

This month Anne Marie O'Donnell, Senior Consultant with Contact Centre Fusion, asks why there is a management focus on quality measurement and increasing investment in voice of the customer data gathering./p>

Download this Whitepaper

Tags: Blog


Soft Skills in the Call Centre Environment

In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
Download Now