Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..
The number one way to impact the level of trust your customers have with your company is by offering excellent customer..
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..
Subscribe to the Blog
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..
In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..
While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..
This blog has been updated in April 2019
A customer's experience (CX) when contacting a company’s call center can be the..