An effective omnichannel customer experience is more critical than ever. Is your brand ready to connect with your customers on every available channel?
Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be relentlessly pursued and continuously refined, reflecting on the customer experience from the outside inward.
A call center is a dynamic organisation - always growing, always improving - for the benefit of the brand. The people who take on this important work should be trained - and recognised - to further the organisation. Gap analysis employed by managers is the best..