If you are a call centre with many staff, it can be difficult to keep track of your staff performance. You may have noticed a slip in customer satisfaction or want to increase the productivity of your staff.
Scorebuddy offers a solution to these problem with easy to use staff scoring software. Our software allows you to monitor calls and score the interaction between your employees and your customer on the other line.
Scorebuddy gives managers the time to access and evaluate staff through our staff monitoring software. Data is kept within a database that is easily accessible by management. This data can then be shared amongst other managers and team members. The software is user friendly and the Scorebuddy team will always be at hand to help guide you through the process.
if you are a call centre and would like to try Scorebuddy, it is easy to sign up! We have a free trial that requires no credit card details and only a small amount of information about you and your company.
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This blog has been updated in July 2019
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