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Guide

ScoreBuddy

Written by Scorebuddy

   

If you are a call centre with many staff, it can be difficult to keep track of your staff performance. You may have noticed a slip in customer satisfaction or want to increase the productivity of your staff.

Scorebuddy offers a solution to these problem with easy to use staff scoring software. Our software allows you to monitor calls and score the interaction between your employees and your customer on the other line.

Scorebuddy gives managers the time to access and evaluate staff through our staff monitoring software. Data is kept within a database that is easily accessible by management. This data can then be shared amongst other managers and team members. The software is user friendly and the Scorebuddy team will always be at hand to help guide you through the process.

Some of the benefits of Scorebuddy are:

  • That your call centre will become more efficient
  • Your customers will be happier with the improved performance of your staff
  • You gain a better insight into your customers. This means that you can provide a better service to your customers
  • Staff training becomes easier as you can see areas that need to be improved

What is the next step to signing up to Scorebuddy?

if you are a call centre and would like to try Scorebuddy, it is easy to sign up! We have a free trial that requires no credit card details and only a small amount of information about you and your company.

Please see our options below.

30 Day FREE Trial on All Accounts

Sign up in 60 seconds. No credit card required.

Scorebuddy

£99 Monthly

Core Feature Set
25 Staff
1 GB Storage

Scorebuddy Pro

£269 Monthly

Core Feature Set
100 Staff
5 GB storage

Scorebuddy Enterprise

£ On Application

Unlimited Staff
Unlimited Storage

Tags: Blog

eBook

Soft Skills in the Call Centre Environment

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In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
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