Our December White Paper on Giving Back encouraged us to give back to the community. However with so many worthy causes we couldn’t decide which charity to work with .
We proposed four local charities and asked for your help to decide. Thank you to our followers and customers who voted for the charities. Barnardo's received the most votes with 50%.
Barnardo's is Ireland's largest independent children's charity working with vulnerable children and their families, and campaigning for the rights of all children and were greatly appreciative of the funds.
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality assurance (QA) isn’t possible. You can’t boost revenue and ROI in your contact center..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the agents themselves do. Even in the best..