Our December White Paper on Giving Back encouraged us to give back to the community. However with so many worthy causes we couldn’t decide which charity to work with .
We proposed four local charities and asked for your help to decide. Thank you to our followers and customers who voted for the charities. Barnardo's received the most votes with 50%.
Barnardo's is Ireland's largest independent children's charity working with vulnerable children and their families, and campaigning for the rights of all children and were greatly appreciative of the funds.
Soft skills are one of the foremost predictors of call centre performance and agent success. In fact, according to recent research by Harvard University and the Stanford Research Institute, 85% of long-term job success depends on people skills, while only 25% relies..
To be successful in a call centre, agents must be able to deal with a high volume of angry, confused, and frustrated customers. They must be able to follow a script, but also provide information that is not scripted and communicate in a natural and friendly way...
Do you know how well your agents are handling every customer interaction? Does their performance meet your expectations for a quality customer experience? Are they following all the correct processes, remaining compliant, and getting the outcomes you want?