<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">



Written by Scorebuddy


Why is there a big focus on Quality Management?What is Driving Increased Focus on Quality?

Commissioned from leading consultant, Anne Marie O’Donnell, this is the first in a series of articles exploring the issues affecting quality and how best to assess customer interactions in a changing behavioural and technology landscape.

Download this Whitepaper

Tags: Blog


Soft Skills in the Call Centre Environment

In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
Download Now