People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for "what-if" analysis since many financial cases can be rapidly investigated without manual recalculation.
An effective omnichannel customer experience is more critical than ever. Is your brand ready to connect with your customers on every available channel?
Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be relentlessly pursued and continuously refined, reflecting on the customer experience from the outside inward.