Research Councils UK (RCUK), is the strategic partnership of the UK's seven Research Councils.Each year the Research Councils invest around £3 billion in research covering the full spectrum of academic disciplines from the medical and biological sciences to astronomy, physics, chemistry and engineering.
RCUK operate a centralised shared services support organisation based in Swindon employing over 900 staff
"The immediate benefits we have realised are the speed and ease at which Scorebuddy can be deployed across the business: far quicker than we could before. The way the system has been designed is extremely user friendly and this is saving our assessors a significant amount of time to submit assessments, this then gives them more time to spend coaching and developing their teams."
Kye Honor, Specialist Lead, Customer Performance and Analysis
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality assurance (QA) isn’t possible. You can’t boost revenue and ROI in your contact center..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the agents themselves do. Even in the best..