Research Councils UK (RCUK), is the strategic partnership of the UK's seven Research Councils.Each year the Research Councils invest around £3 billion in research covering the full spectrum of academic disciplines from the medical and biological sciences to astronomy, physics, chemistry and engineering.
RCUK operate a centralised shared services support organisation based in Swindon employing over 900 staff
"The immediate benefits we have realised are the speed and ease at which Scorebuddy can be deployed across the business: far quicker than we could before. The way the system has been designed is extremely user friendly and this is saving our assessors a significant amount of time to submit assessments, this then gives them more time to spend coaching and developing their teams."
Kye Honor, Specialist Lead, Customer Performance and Analysis
Soft skills are one of the foremost predictors of call centre performance and agent success. In fact, according to recent research by Harvard University and the Stanford Research Institute, 85% of long-term job success depends on people skills, while only 25% relies..
To be successful in a call centre, agents must be able to deal with a high volume of angry, confused, and frustrated customers. They must be able to follow a script, but also provide information that is not scripted and communicate in a natural and friendly way...
Do you know how well your agents are handling every customer interaction? Does their performance meet your expectations for a quality customer experience? Are they following all the correct processes, remaining compliant, and getting the outcomes you want?