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Guide

ScoreBuddy

Written by Scorebuddy

   
Overall Results


Reporting & ReviewingLook at average scores by group, team, employee or card type. Drill down into all the comments made on scorecards for that employee. View results as numeric scores or percentages.


Review scores with employees

Reporting & Reviewing

Review and log individual scorecards with employees, revise personal goals and trap comments and tips for improvement. Review the Personal Coaching Plan so the employee as the information at their finger tips. Add links to training material and knowledge bases.


Observations

Reporting & Reviewing

Monitor the number of observations per employee to ensure scores re meaningful and representative, identify points of failure by employee.


Individual results

Find an individual scorecard or employee and retrieve detailed results, comments and the attached files.


Watch Video Tutorial on Reports

This tutorial shows the main reports available in the Scorebuddy's Core Features.

Reports and calibration tutorial for Scorebuddy

Tags: Blog

eBook

Soft Skills in the Call Centre Environment

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In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
Download Now