To be successful in a call centre environment, agents must be able to deal with a high volume of frequently angry customers...
Staff turnover is costly for any call centre. Several recent studies have shown that most call centres do not even calculate..
Scorebuddy is delighted to announce that they have been voted “Best Contact Centre Technology” in Call Centre Helper’s “Top..
Spreadsheets used to be the go-to tool for every call centre manager to gather quality assessment data so they could evaluate..
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It costs more to get a new customer than to upsell an existing customer. That is why customer service and satisfaction is so..
Every call centre manager knows that when agents start out they need a script to follow when interacting with customers. Using..
A call center is a dynamic organisation - always growing, always improving - for the benefit of the brand. The people who take..