This is part two of a four blog series discussing Emotive CX; what it is, how to measure emotional intelligence for customer..
Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..
This is part one of three blog posts that discusses Emotive CX; what it is, how to measure it, and ways to take action and..
Most call centres have the capability to allow agents to score themselves but most managers don’t take advantage of it...
Subscribe to the Blog
A successful call centre is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..
QA is a process that measures call centre and individual agent performance. Your QA metrics represent the various facts and..
In the marketing world, businesses have moved from a pure B2C/B2B model to a P2P model (People to People). People buy from..