Customer care continues to emerge as a significant contributor to the overall success of companies across many different..
If your people are your most valuable asset, then giving them the software they need to do their jobs well should be an..
In our fast-paced world, first impressions matter and they have a big impact when dealing with customers. You only have one..
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The customer experience (CX) has become a centralised focus on creating a reputable and memorable brand and this especially..
The life of a call centre manager can be challenging. You’ve got an entire team of people who must perform well under pressure..
Every customer service contact centre has the same message for callers: “For quality and training purposes, this call may be..