Sentient is very excited to announce FEXCO Business Services, one of Ireland’s largest indigenous outsourcing providers (Irish Times Top 1000, 2010) as our latest Scorebuddy.
Fexco's mission is to provide high quality, scalable business services to the Irish and International market.
A variety of business services are deployed through either dedicated Business Units, one-to-many Shared Service Centres or through Third Party Administration through which they can leverage scale, share world class expertise and deliver substantial savings with enhanced service delivery. Scorebuddy is part of a continued investment in business transformation skills, quality methodologies and the development of pricing and risk sharing approaches which support a range of partnership models.
Award Winning Performance:
Performance success is benchmarked by industry and peer recognition. In 2010, Fexco won three coveted Contact Centre industry awards. securing the overall CCA UK (Customer Contact Association) Excellence Award for ‘Team of the Year’ in the UK and Ireland.
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality assurance (QA) isn’t possible. You can’t boost revenue and ROI in your contact center..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the agents themselves do. Even in the best..