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Guide

ScoreBuddy

Written by Scorebuddy

   

The latest Scorebuddy newsletter is out

The newsletter features useful articles and resources including 2 FREE White Papers;

16 Ways to Improve Agent Engagement

Best Practice Techniques from 6 Global Quality Leaders

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Tags: Blog

eBook

Soft Skills in the Call Centre Environment

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In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
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