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Written by Scorebuddy


Quality Assurance forms for contact centres' customer service interactions are often at the core quality assurance framework so getting it right is important.

This short video gives you 5 things to keep in mind when designing your quality scorecards.

Designing quality scorecards can be simple once you outline the sections to include, use a mixture of scales and consider the analysis you want to be able to carry out. A complete overhaul of all scorecards however might require a little more digging, click here for 10 Steps to Follow when Redesigning Quality Scorecards.

Video courtesy of planetvidd.com

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Tags: Blog


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