Encourage positive change by making sure employees understand their team and personal goals, how they are performing and what steps they can take to improve. The Employee Dashboard is a desktop view that lets your employee see their scores relative to targets and the team scores.
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality assurance (QA) isn’t possible. You can’t boost revenue and ROI in your contact center..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the agents themselves do. Even in the best..