Scorebuddy is versatile call monitoring software that will allow you optimise the performance of your staff.
It is a hosted, staff quality monitoring and reporting tool that is:
This is a web-based tool which keeps all your data in one place and allows access to all the people who need it, when they need it.
One of the advantages of call monitoring software is that it allows you to identify training gaps amongst your staff. In this way you can increase the quality of your organisation and deliver a better service all round.
Take a free test drive or get in touch to see how we can help.
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality assurance (QA) isn’t possible. You can’t boost revenue and ROI in your contact center..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the agents themselves do. Even in the best..