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Guide

ScoreBuddy

Written by Scorebuddy

   

Scorebuddy is versatile call monitoring software that will allow you optimise the performance of your staff.

 

It is a hosted, staff quality monitoring and reporting tool that is:

 

  • Intuitive
  • Scaleable
  • Easy to review performance over time
  • Drill down for deep data insights
  • Easy to integrate
  • Shareable

 

This is a web-based tool which keeps all your data in one place and allows access to all the people who need it, when they need it.

One of the advantages of call monitoring software is that it allows you to identify training gaps amongst your staff. In this way you can increase the quality of your organisation and deliver a better service all round.

Take a free test drive or get in touch to see how we can help.

Bonus Benefits

With Scorebuddy quality monitoring you get the following benefits as a bonus!

  • Analysis, in depth knowledge and improvement of scripts and processes
  • Enhanced customer satisfaction
  • A quality Audit Trail for review and as a reference for HR in the event of disputes
  • Better understanding of common customer complaints and concerns
  • General troubleshooting

Tags: Blog

eBook

Soft Skills in the Call Centre Environment

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In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
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