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Written by Scorebuddy


Throughout January we looked at various stakeholders for inspiration to fulfil your New Year’s Resolution to improve quality within your call centre; Agents, Competitors and Team Leaders. This FREE White Paper examines best practice in quality leaders across industries from Amazon to Starbucks, Dyson to Apple.

It assesses their strengths in quality and drills down to the simple ideals giving suggestions of how you can interpret these in your contact centre.

Click here to read the white paper.

Tags: Blog


Soft Skills in the Call Centre Environment

In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
Download Now