Throughout January we looked at various stakeholders for inspiration to fulfil your New Year’s Resolution to improve quality within your call centre; Agents, Competitors and Team Leaders. This FREE White Paper examines best practice in quality leaders across industries from Amazon to Starbucks, Dyson to Apple.
It assesses their strengths in quality and drills down to the simple ideals giving suggestions of how you can interpret these in your contact centre.
Click here to read the white paper.
The ultimate goal for your call center is to provide a positive customer experience. However, building brand loyalty and improving efficiency and productivity without quality assurance (QA) isn’t possible. You can’t boost revenue and ROI in your contact center..
This blog has been updated in July 2019
Working as a call center agent can seem like a tedious, thankless job. In some cases, agents spend hours talking with people who don’t want to be on the phone any more than the agents themselves do. Even in the best..