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Guide

ScoreBuddy

Written by Scorebuddy

   


Analytics 1.5 went live on the 14th August with a host of new reports and features. The reorganised navigation makes it easier to select reports and backtrack. Based on user feedback 10 new reports have been created to help analysts track the overall quality and focus on the root cause of issues. Analytics now provides 28 report templates that can be filtered by Group, Team, Event or Staff.

Tags: Blog

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Soft Skills in the Call Centre Environment

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In this eBook, you will learn:
– How soft skills are a predictor of agent performance.
– How to assess soft skills in the agent hiring process.
– How to develop soft skills in your agents as part of their training.
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