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How Both Customer Support and Customer Success Impact the Customer Experience | UK ScorebuddyQA

How Both Customer Support and Customer Success Impact the Customer Experience | UK ScorebuddyQA

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

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Customer Experience is Essential to Company Success | UK ScorebuddyQA

Customer Experience is Essential to Company Success | UK ScorebuddyQA

While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..

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How to Improve Customer Experience in Call Centers in 7 Steps | UK ScorebuddyQA

How to Improve Customer Experience in Call Centers in 7 Steps | UK ScorebuddyQA

This blog has been updated in April 2019

A customer's experience (CX) when contacting a company’s call center can be the..

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Call Center Quality Scorecards Improve Performance | UK ScorebuddyQA

Call Center Quality Scorecards Improve Performance | UK ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

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Tips for Improving Customer Service in Contact Centers | UK ScorebuddyQA

Tips for Improving Customer Service in Contact Centers | UK ScorebuddyQA

This blog has been updated on March 2019

Customer experience (CX) is often classified as an intangible concept; a concept from..

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7 Soft Skills Call Center Agents Need Most | UK ScorebuddyQA

7 Soft Skills Call Center Agents Need Most | UK ScorebuddyQA

This blog has been updated on March 2019

When looking to hire new call center agents, your Human Resource department may..

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Voicemail or Callback: How They Impact Call Center CX | UK ScorebuddyQA

Voicemail or Callback: How They Impact Call Center CX | UK ScorebuddyQA

Customer experience executives in all types of organizations continually evaluate call center activities to determine what..

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How To Improve Emotive CX After A Negative Scorecard

How To Improve Emotive CX After A Negative Scorecard

This is the fourth and final blog in our series discussing Emotive CX; what it is, how to measure emotional intelligence for..

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