Soft skills are one of the foremost predictors of call centre performance and agent success. In fact, according to recent..
To be successful in a call centre, agents must be able to deal with a high volume of angry, confused, and frustrated..
Do you know how well your agents are handling every customer interaction? Does their performance meet your expectations for a..
Only 13% of employees worldwide are engaged, according to a Gallup poll. And that’s a problem. Employees who aren’t engaged..
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Contact centre regulatory compliance impacts every aspect of your business. The fact is that thousands of customer..
People forget that spreadsheets were developed as computerized replacements of paper accounting worksheets, useful for..
An effective omnichannel customer experience is more critical than ever. Is your brand ready to connect with your customers on..