Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..
The number one way to impact the level of trust your customers have with your company is by offering excellent customer..
For one-third of your customers, you have just one chance to make a positive impression, or they’ll switch companies
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..
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Providing quality customer service is the key to locking in your customers for the long-term. Customer service should be..
Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..
In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..
While 73% of all people point to customer experience as an important factor in their purchasing decisions (just behind price..