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Adding Quality Metrics to Your Data Analytics | UK ScorebuddyQA

Adding Quality Metrics to Your Data Analytics | UK ScorebuddyQA

If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. 

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Can Speech Analytics deliver effective QA? | UK ScorebuddyQA

Can Speech Analytics deliver effective QA? | UK ScorebuddyQA

Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..

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How To Improve NPS In The Call Center | UK ScorebuddyQA

How To Improve NPS In The Call Center | UK ScorebuddyQA

This blog has been updated in July 2019

This is Blog #1 in a series exploring how Quality Assurance in the contact center is..

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The Best Way To Measure Call Center Quality Assurance Metrics | UK ScorebuddyQA

The Best Way To Measure Call Center Quality Assurance Metrics | UK ScorebuddyQA

If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents'..

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Why You Should Start A Zendesk Integration Today | UK ScorebuddyQA

Why You Should Start A Zendesk Integration Today | UK ScorebuddyQA

A great customer experience isn’t just a consideration; it’s a necessity.

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How to Build a Call Center QA Monitoring Scorecard | UK ScorebuddyQA

How to Build a Call Center QA Monitoring Scorecard | UK ScorebuddyQA

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

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11 Top Ways to Improve Call Center QA | UK ScorebuddyQA

11 Top Ways to Improve Call Center QA | UK ScorebuddyQA

This blog has been updated in June 2019

When it comes to improving call center quality assurance (QA), the central issue for..

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How to Optimize Your Call Center Performance

How to Optimize Your Call Center Performance

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

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