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The Power of Text Analytics Tools for Customer Support | US Scorebuddy QA

The Power of Text Analytics Tools for Customer Support | US Scorebuddy QA

Customer service 101: well-trained contact center agents. They are your first point of contact and the individuals most..

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Types of Text Analytics & How they Improve Customer Experience

Types of Text Analytics & How they Improve Customer Experience

Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..

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Get Actionable Insights from Contact Center Data with AI Text Analytics

Get Actionable Insights from Contact Center Data with AI Text Analytics

Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and can barely keep up with..

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Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..

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