Customer service 101: well-trained contact center agents. They are your first point of contact and the individuals most..
Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..
Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and can barely keep up with..
Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..
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