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How to Avoid Bad Data in the Contact Center: 5 Critical Metrics | US Scorebuddy QA

How to Avoid Bad Data in the Contact Center: 5 Critical Metrics | US Scorebuddy QA

High-quality customer care is a core tenet of your contact center’s success. In fact, customer engagement focused on..

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Use AI Text Analytics to Reduce Your Ticket Backlog

Use AI Text Analytics to Reduce Your Ticket Backlog

Customer service is only getting more and more difficult. Customers expect more from businesses than ever before, and they’re..

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How Text Analytics Connects Your Call Center to Your Business Initiatives | US Scorebuddy QA

How Text Analytics Connects Your Call Center to Your Business Initiatives | US Scorebuddy QA

The contact center is the beating heart of every organization. It’s at the forefront of customer interaction. And since your..

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The Power of Text Analytics Tools for Customer Support | US Scorebuddy QA

The Power of Text Analytics Tools for Customer Support | US Scorebuddy QA

Customer service 101: well-trained contact center agents. They are your first point of contact and the individuals most..

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Types of Text Analytics & How they Improve Customer Experience

Types of Text Analytics & How they Improve Customer Experience

Your contact center has a massive amount of unstructured text. From Tweets to Facebook comments, emails, live chats, call..

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Get Actionable Insights from Contact Center Data with AI Text Analytics

Get Actionable Insights from Contact Center Data with AI Text Analytics

Spare time is not a luxury many companies have. Most contact centers are overwhelmed with work and can barely keep up with..

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Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Text Analytics for Call Centers: A Rich Source of Insight into your Customers

Customers expect better support than ever before—no matter the channel they use to contact you. Whether they call your contact..

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