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Avoid Survey Fatigue | US ScorebuddyQA

Avoid Survey Fatigue | US ScorebuddyQA

Customer satisfaction surveys are the best way for businesses large and small to find out how customers really feel about..

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Call Center Solutions For Quality Monitoring | US ScorebuddyQA

Call Center Solutions For Quality Monitoring | US ScorebuddyQA

Quality monitoring customer service and performance over time is crucial for contact centres, especially outsourced or..

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How Can I Design a Quality Monitoring Scorecard? | US ScorebuddyQA

How Can I Design a Quality Monitoring Scorecard? | US ScorebuddyQA

We talk to Call Centre Managers & QA Managers every day, and scorecards will come up in the conversation close to 9 times out..

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Benefits of Peer Calibration in Call Centre Performance

Benefits of Peer Calibration in Call Centre Performance

Peers know exactly what other call centre agents are going through when they pick up the phone to talk to customers.

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How to Analyse Call Centre Quality Monitoring Reports

How to Analyse Call Centre Quality Monitoring Reports

Take a deep breath... it's only data. Analysing call centre quality monitoring scores can be daunting if you don't know what..

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How to Calculate the ROI of a Quality Assessment Tool

How to Calculate the ROI of a Quality Assessment Tool

Off-the-shelf Quality Assessment tools often replace in-house built solutions or spreadsheets. Making the transition and..

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