Customer satisfaction surveys are the best way for businesses large and small to find out how customers really feel about..
Quality monitoring customer service and performance over time is crucial for contact centres, especially outsourced or..
We talk to Call Centre Managers & QA Managers every day, and scorecards will come up in the conversation close to 9 times out..
Peers know exactly what other call centre agents are going through when they pick up the phone to talk to customers.
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Take a deep breath... it's only data. Analysing call centre quality monitoring scores can be daunting if you don't know what..