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How to Capture & Analyze QA Data to Improve Call Center Outcomes

How to Capture & Analyze QA Data to Improve Call Center Outcomes

The value of big data lies in how you analyze it. Gathering and analyzing structured and unstructured data is important to..

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Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

Adding Quality Metrics to Your Data Analytics | US ScorebuddyQA

If you can’t measure it, you can’t manage it, especially when it comes to quality assurance. 

How can you tell if you’re..
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The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

The Best Way To Measure Call Center Quality Assurance Metrics | US ScorebuddyQA

If you are a call center or quality assurance manager, then you likely use call center metrics to measure your agents'..

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Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

A great customer experience isn’t just a consideration; it’s a necessity.It’s serious business managing the quality of..

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How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

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How to Optimize Your Call Center Performance | US ScorebuddyQA

How to Optimize Your Call Center Performance | US ScorebuddyQA

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

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Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

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The Ultimate Guide to Call Center QA eBook

The Ultimate Guide to Call Center QA eBook

This eBook provides a guide to understanding and implementing Quality Assurance (QA) tactics in the call center for more..

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