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Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

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5 Common Mistakes in Your Call Center Script | US ScorebuddyQA

5 Common Mistakes in Your Call Center Script | US ScorebuddyQA

Every call center manager knows that when agents start out they need a script to follow when interacting with customers. Using..

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Repeat Call Analysis for Agent Training in the Call Center | US Scorebuddy QA

Repeat Call Analysis for Agent Training in the Call Center | US Scorebuddy QA

Root cause analysis in the call center means looking beyond the superficial and identifying the problem’s core. Most negative..

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Improve Agent Performance with Scorecard Data | US ScorebuddyQA

Improve Agent Performance with Scorecard Data | US ScorebuddyQA

Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..

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Call Center QA Reports - Eliminate Spreadsheets for Accuracy | US Scorebuddy QA

Call Center QA Reports - Eliminate Spreadsheets for Accuracy | US Scorebuddy QA

If you want to run a successful, productive and profitable call center, you are going to need more than spreadsheets to get..

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How to Correlate Internal QA Scores With Customer Sentiment | US ScorebuddyQA
QA Scoring Call Center Key Performance Indicators | US Scorebuddy QA

QA Scoring Call Center Key Performance Indicators | US Scorebuddy QA

Today’s customers have more choices than ever before. The credit card industry provides a good example. During just one month..

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5 Ways to Improve Call Center Quality Assurance | US ScorebuddyQA

5 Ways to Improve Call Center Quality Assurance | US ScorebuddyQA

Today’s call centers play a pivotal role not only in a company’s bottom line, but also in its brand perception. Obviously,..

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