Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..
Every call center manager knows that when agents start out they need a script to follow when interacting with customers. Using..
Root cause analysis in the call center means looking beyond the superficial and identifying the problem’s core. Most negative..
Quality assurance is a must in today’s customer experience culture. Customers have so many choices available to them and can..
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If you want to run a successful, productive and profitable call center, you are going to need more than spreadsheets to get..
This blog series began with “How Call Center QA Improves NPS and Customer Experience,” continued with “Correlating NPS and QA..
Today’s customers have more choices than ever before. The credit card industry provides a good example. During just one month..
Today’s call centers play a pivotal role not only in a company’s bottom line, but also in its brand perception. Obviously,..