A great customer experience isn’t just a consideration; it’s a necessity.
This blog has been updated in June 2019
Positive customer engagement is a critical component of any call center operation. You..
Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..
This blog has been updated in April 2019
Companies that carefully gather and assess call center data have more effective call..
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Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...
Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..
This blog was updated in March 2019
The customer experience (CX) has become a centralized focus on creating a reputable and..