<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

Why You Should Start A Zendesk Integration Today | US ScorebuddyQA

A great customer experience isn’t just a consideration; it’s a necessity.

Read More
How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

Read More
How to Optimize Your Call Center Performance | US ScorebuddyQA

How to Optimize Your Call Center Performance | US ScorebuddyQA

Worldwide, only 67% of people believe that customer service, as a whole, is improving. This emphasizes that customer service..

Read More
Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

Call Center Quality Scorecards Improve Performance | US ScorebuddyQA

This blog has been updated in April 2019

Companies that carefully gather and assess call center data have more effective call..

Read More
Improving Emotive CX After A Negative Scorecard

Improving Emotive CX After A Negative Scorecard

The impact of emotions on the customer experience cannot be overstated. Over and above the idea of a happy or sad customer,..

Read More
Why On Earth Should You Let Agents Selfscore? | US ScorebuddyQA

Why On Earth Should You Let Agents Selfscore? | US ScorebuddyQA

Most call centers have the capability to allow agents to score themselves but most managers don’t take advantage of it...

Read More
How to Design and Build an Effective QA Scorecard | US Scorebuddy

How to Design and Build an Effective QA Scorecard | US Scorebuddy

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

Read More
Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

Tips for Improving Customer Service in Your Call Center | US ScorebuddyQA

This blog was updated in March 2019

The customer experience (CX) has become a centralized focus on creating a reputable and..

Read More