Customers have so many choices available to them and can easily switch to another company, leaving businesses and brand..
When a customer contacts your call center, they are typically upset and looking for a solution to their problem. They want you..
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Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score..
Are your customers happy with your service?
Are your call center agents doing their jobs and meeting business goals?