Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..