Call center quality assurance (QA) is, by its very nature difficult to understand, measure, and improve upon. While quality..
We live and breathe Quality Assurance!
Call center quality assurance (QA) is, by its very nature difficult to understand, measure, and improve upon. While quality..
Quality monitoring customer service and performance over time is crucial for contact centres, especially outsourced or..
We talk to Call Centre Managers & QA Managers every day, and scorecards will come up in the conversation close to 9 times out..
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