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How to Design and Build an Effective QA Scorecard | US Scorebuddy

How to Design and Build an Effective QA Scorecard | US Scorebuddy

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

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The 9 Habits of Highly Effective Call Center Managers

The 9 Habits of Highly Effective Call Center Managers

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

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Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

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