<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=102532&amp;fmt=gif">
logo.svg
How Can I Design a Quality Monitoring Scorecard? | US ScorebuddyQA

How Can I Design a Quality Monitoring Scorecard? | US ScorebuddyQA

We talk to Call Centre Managers & QA Managers every day, and scorecards will come up in the conversation close to 9 times out..

Read More
9 Powerful Functions of Call Centre Quality Assurance

9 Powerful Functions of Call Centre Quality Assurance

Are you maximising the usage of your call centre’s quality assurance? Anytime we speak to Quality Managers they usually use..

Read More
How to Calculate the ROI of a Quality Assessment Tool

How to Calculate the ROI of a Quality Assessment Tool

Off-the-shelf Quality Assessment tools often replace in-house built solutions or spreadsheets. Making the transition and..

Read More