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How to Design and Build an Effective QA Scorecard | US Scorebuddy

How to Design and Build an Effective QA Scorecard | US Scorebuddy

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

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The 9 Habits of Highly Effective Call Center Managers

The 9 Habits of Highly Effective Call Center Managers

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

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Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

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3 Strategies For Developing Call Center Quality Assurance Guidelines

3 Strategies For Developing Call Center Quality Assurance Guidelines

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

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Guide to Call Quality Monitoring in the Contact Center

Guide to Call Quality Monitoring in the Contact Center

Almost every call center offers the same brief message, “For quality and training purposes, this call may be recorded or..

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Call Center QA Reports - Eliminate Spreadsheets for Accuracy | US Scorebuddy QA

Call Center QA Reports - Eliminate Spreadsheets for Accuracy | US Scorebuddy QA

If you want to run a successful, productive and profitable call center, you are going to need more than spreadsheets to get..

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Defining Frameworks for Call Center Workflow Processes | US Scorebuddy QA

Defining Frameworks for Call Center Workflow Processes | US Scorebuddy QA

Call center quality assurance (QA) is, by its very nature difficult to understand, measure, and improve upon. While quality..

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Call Center Solutions For Quality Monitoring | US ScorebuddyQA

Call Center Solutions For Quality Monitoring | US ScorebuddyQA

Quality monitoring customer service and performance over time is crucial for contact centres, especially outsourced or..

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