Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

Almost every call center offers the same brief message, “For quality and training purposes, this call may be recorded or..