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Why You Should Integrate Zendesk with Scorebuddy

Why You Should Integrate Zendesk with Scorebuddy

Scorebuddy, the market leading QA platform, now offers seamless integration with Zendesk in turn creating new benefits and..

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Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

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The Biggest Call Center Challenges and Exactly How to Solve Them

The Biggest Call Center Challenges and Exactly How to Solve Them

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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How to Design and Build an Effective QA Scorecard | US Scorebuddy

How to Design and Build an Effective QA Scorecard | US Scorebuddy

Every call center has a different mission. Most fall into two categories, those that are focused on sales or lead generation,..

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The 9 Habits of Highly Effective Call Center Managers

The 9 Habits of Highly Effective Call Center Managers

The life of a call center manager can be challenging. You’ve got an entire team of people who must perform well under pressure..

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Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Award: Scorebuddy - Best Contact Center Software | US Scorebuddy QA

Scorebuddy is delighted to announce that they have been voted “Best Contact Center Technology” in Call Centre Helper’s “Top..

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3 Strategies For Developing Call Center Quality Assurance Guidelines

3 Strategies For Developing Call Center Quality Assurance Guidelines

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

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Guide to Call Quality Monitoring in the Contact Center

Guide to Call Quality Monitoring in the Contact Center

Almost every call center offers the same brief message, “For quality and training purposes, this call may be recorded or..

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