Your customers are happy. Congratulations! You rank well on your Customer Satisfaction Score (CSAT) and Net Promoter Score..
Do you know how well your agents are handling every customer interaction? Does their performance meet your expectations for a..
Your contact center and the teams that staff it are ultimately responsible for delivering a consistent and positive customer..
When it comes to improving call center quality assurance (QA), the central issue for most organizations isn’t why it needs to..
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Customer service teams are often the face of your company. Responsible for all direct personal contact with your customers,..
Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..
Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..