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    Call Center Metrics, Platforms and News

    The Contact Center Optimization Metrics You Need to Focus On

    Optimizing a contact center means fine-tuning every interaction, process, and technology to ensure peak efficiency and the best customer experience. It's a complex dance of data...
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    Scorebuddy Named 'Best Software Company' in Latest G2 Awards

    Following on from Scorebuddy’s 28-badge haul in the Winter 2024 edition of the G2 Report, we’re...
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    Build the Best Call Center Optimization Workflow in 10 Steps

    As customer expectations continue to rise, and the importance of delivering top-notch customer...
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    4 Biggest Call Center Outsourcing Companies in the US Now

    Call center outsourcing has been popular for decades now. But as companies grow more extensive and...
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    The Best Countries to Outsource Your Call Center to Now

    Navigating today's globalized business landscape often involves making strategic decisions that...
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    How to Outsource Your Call Center: 9 Ways to Do It Right

    Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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    New G2 Report: Scorebuddy a Leader in Contact Center QA

    Seven times in a row—Scorebuddy has been recognized as a Leader in contact center quality assurance...
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    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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    How to Find the Best Software for Call & Contact Center Outsourcing

    Did you know that nearly 73% of consumers will switch to a competitor after multiple bad...
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