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3 Strategies For Developing Call Center Quality Assurance Guidelines

3 Strategies For Developing Call Center Quality Assurance Guidelines

Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part of any..

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Guide to Call Quality Monitoring in the Contact Center

Guide to Call Quality Monitoring in the Contact Center

Almost every call center offers the same brief message, “For quality and training purposes, this call may be recorded or..

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Maximizing Call Center Omnichannel Engagement | US ScorebuddyQA

Maximizing Call Center Omnichannel Engagement | US ScorebuddyQA

Today’s businesses rely on healthy customer engagement initiatives for profitability and long-term customer loyalty. Being..

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Defining Frameworks for Call Center Workflow Processes | US Scorebuddy QA

Defining Frameworks for Call Center Workflow Processes | US Scorebuddy QA

Call center quality assurance (QA) is, by its very nature difficult to understand, measure, and improve upon. While quality..

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Who Are the QA Stakeholders in Your Call Center?

Who Are the QA Stakeholders in Your Call Center?

Quality Assessment and Assurance is not just something the customer service and quality departments care about. There are more..

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