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What Is a Contact Center Virtual Agent? 7 Big Benefits
Contact centers are busier now than ever before, making it incredibly difficult to keep customers happy and engaged. The industry is facing higher interaction volumes, rising...
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The Contact Center Optimization Metrics You Need to Focus On
Optimizing a contact center means fine-tuning every interaction, process, and technology to ensure...
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Scorebuddy Named 'Best Software Company' in Latest G2 Awards
Following on from Scorebuddy’s 28-badge haul in the Winter 2024 edition of the G2 Report, we’re...
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How to Put Together the Best Call Center Coaching Plan
Call center coaching is a vital tool for boosting operational efficiency, as well as agent...
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4 Biggest Call Center Outsourcing Companies in the US Now
Call center outsourcing has been popular for decades now. But as companies grow more extensive and...
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The Best Countries to Outsource Your Call Center to Now
Navigating today's globalized business landscape often involves making strategic decisions that...
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How to Outsource Your Call Center: 9 Ways to Do It Right
Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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New G2 Report: Scorebuddy a Leader in Contact Center QA
Seven times in a row—Scorebuddy has been recognized as a Leader in contact center quality assurance...
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12 Call Center Outsourcing KPIs You Need to Focus On
Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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