Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here: 

Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..

Selecting the right call center quality assurance software isn’t easy. It can be downright complicated.

There are dozens of..

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

When it comes to improving call center quality assurance (QA), the central issue for most organizations isn’t why it needs to..