Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..

Selecting the right call center quality assurance software isn’t easy. It can be downright complicated.

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

When it comes to improving call center quality assurance (QA), the central issue for most organizations isn’t why it needs to..

Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..