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    Call Center Metrics, Platforms and News

    What Is a Contact Center Virtual Agent? 7 Big Benefits

    Contact centers are busier now than ever before, making it incredibly difficult to keep customers happy and engaged. The industry is facing higher interaction volumes, rising...
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    The Contact Center Optimization Metrics You Need to Focus On

    Optimizing a contact center means fine-tuning every interaction, process, and technology to ensure...
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    Scorebuddy Named 'Best Software Company' in Latest G2 Awards

    Following on from Scorebuddy’s 28-badge haul in the Winter 2024 edition of the G2 Report, we’re...
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    How to Put Together the Best Call Center Coaching Plan

    Call center coaching is a vital tool for boosting operational efficiency, as well as agent...
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    4 Biggest Call Center Outsourcing Companies in the US Now

    Call center outsourcing has been popular for decades now. But as companies grow more extensive and...
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    The Best Countries to Outsource Your Call Center to Now

    Navigating today's globalized business landscape often involves making strategic decisions that...
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    How to Outsource Your Call Center: 9 Ways to Do It Right

    Outsourcing your call center can be stressful, with concerns over a drop in customer service...
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    New G2 Report: Scorebuddy a Leader in Contact Center QA

    Seven times in a row—Scorebuddy has been recognized as a Leader in contact center quality assurance...
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    12 Call Center Outsourcing KPIs You Need to Focus On

    Outsourcing your call center functions can be a strategic move, allowing your company to focus on...
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