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Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

Who are the QA Stakeholders and What are Their Call Center Roles? | US Scorebuddy QA

The quality of your contact center is a direct reflection of your whole company. In fact, 90% of Americans use customer..

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11 Powerful Functions of Quality Assurance in a Call Center

11 Powerful Functions of Quality Assurance in a Call Center

Are you maximizing the use of quality assurance in your call center? Most often, quality managers use quality assurance for..

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Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

Customer Service Tips for Call Centers: Delighting Your Customers with Empathy

The goal of every organization should be to keep customers happy. It’s the definition of quality customer service. And it..

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Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Implement Effective Call Center Quality Assurance Program | US ScorebuddyQA

Every customer service contact center has the same message for callers: “For quality and training purposes, this call may be..

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10 Tips to Boost Contact Center Operational Efficiency

10 Tips to Boost Contact Center Operational Efficiency

In our fast-paced world, first impressions matter, and they have a big impact when dealing with customers. You only have one..

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Top Call Center Training Tips and Best Practices

Top Call Center Training Tips and Best Practices

Do you need to improve call center performance? You’re not alone!

Keeping up with customer expectations is the #1 service..

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Quality Assurance and the Healthcare Contact Center

Quality Assurance and the Healthcare Contact Center

This article written by Mary May, Head of QA Division, RelateCare, a long term Scorebuddy customer, originally appeared here: 

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Live Chat Quality Assurance Best Practices

Live Chat Quality Assurance Best Practices

Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..

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