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Live Chat Quality Assurance Best Practices

Live Chat Quality Assurance Best Practices

Today’s customers are not as enthusiastic about phone calls as previous generations. While traditional phone support still has..

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27 Questions to Ask Before Buying Call Center QA Software

27 Questions to Ask Before Buying Call Center QA Software

Selecting the right call center quality assurance software isn’t easy. It can be downright complicated.

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How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

How to Build a Call Center QA Monitoring Scorecard | US ScorebuddyQA

This blog has been updated in June 2019

Positive customer engagement is a critical component of any call center operation. You..

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The 11 Guidelines You Need to Improve Call Center Quality Assurance

The 11 Guidelines You Need to Improve Call Center Quality Assurance

When it comes to improving call center quality assurance (QA), the central issue for most organizations isn’t why it needs to..

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Why You Need Call Center Software for Effective Call Center QA | US Scorebuddy QA

Why You Need Call Center Software for Effective Call Center QA | US Scorebuddy QA

Call center quality assurance (QA) is how you determine if your agents are meeting your goals. It’s your opportunity to..

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How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

How Both Customer Support and Customer Success Impact the Customer Experience | US ScorebuddyQA

In 2017, 64% of Americans contacted some form of customer service, according to Statista. But did they interact with customer..

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Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Software Tools Boost Call Center QA Performance | US ScorebuddyQA

Call centers play such a pivotal role these days in customer engagement and marketing initiatives. As a critical touchpoint..

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The Biggest Call Center Challenges and Exactly How to Solve Them

The Biggest Call Center Challenges and Exactly How to Solve Them

A successful call center is a competitive advantage. It is a key differentiator for many companies - sometimes even above and..

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